The Maven team available from 6 AM PST to 6 PM PST Monday through Friday and typically respond within 24 hours to any support request. Please contact the Maven team, and not the Scentsy team, for any Maven app questions. Our teams work together to resolve any issues.

  • Have questions about your account or a bug to report? Email us at or send us a direct message on the Maven Facebook Page.

  • Have feedback on a feature you'd love to see in Maven? Email us at Some of our features were created because consultants like you brainstormed with us!

  • Want to stay up-to-date on the latest from Maven? Download the Maven app first, and then checkout our Scentsy #poweredbymaven Community on Facebook for weekly Facebook Lives by Maven's Head of Community, Janessa, on Mondays at 12:30PM MST walking through our latest features and answers to frequently-asked questions.