Welcome to Maven! We are excited to show you how to make your workflow more efficient and run your business on the go with confidence.
We're so excited to bring our app to you to help work your Scentsy business seamlessly and save you time so you can focus on what matters most: building relationships with your customers. Before you download our app, take a look at our Frequently Asked Questions.
What is Maven?
The Maven app is powered by AMI (Automated Mobile Intelligence), our core technology, is like the virtual personal assistant you’ve always wanted! She will do things like remind you of your customers’ birthdays, sync new orders automatically with Maven and send notifications to say thank you, and link Instagram photos to your personally branded Social Shop. If you #hireAMI you’ll never forget a follow up again!*
*Note: AMI’s technology is only available to subscribers of our Premium Plan. Learn more about AMI and Maven's Premium Plan here.
Where do I get Maven?
Let’s begin! We have included step-by-step instructions below for how to set up your account with Maven right here. Follow along with the subsequent articles to customize AMI to work specifically for you and your business needs.
Search for Sell with Maven in the App Store or Google Play Store on your phone
Follow the instructions to download the app You can also visit ios.maven.app to download for iPhone (requires iOS 9.0 or greater) or android.maven.app to download for Android (requires Android 6.0 or greater).
Open the app and tap the Sign up button. At this point you can move directly to the sign up process. When you’re ready, sign up for a new account by entering your email and create a password when prompted.
Next, choose Scentsy from the drop down menu of supported companies and then tap the "Continue" button.
After selecting Scentsy, you’ll be prompted to sync your Workstation to Maven. This allows you to access your latest and past customers and their orders from the Maven app (and from anywhere!). Maven and Scentsy start by syncing you with up to two years of past data and their orders. Kickback and relax while your data is syncing.
AMI is now hard at work syncing your hard-earned contacts and their order to the app! While you wait, please confirm your contact info we gathered from your Workstation and tap "Confirm."
Next, you have the option to import your contacts from your phone. Tap "Import my Phone Book" if you’re ready to do so, otherwise you can Skip and complete this step later. Note that this will import all your phone contacts, but will also merge phone info with Workstation contacts if Maven detects the same perfect, to prevent duplicate contacts.
Finally, you can enable push notifications from Maven so you never forget a follow up again! Tap "Allow Push Notifications." You can adjust the frequency of these reminders later.
You’re all set up and ready to go! You can now take a tour and learn more about our features, or dive right into the app! To ensure AMI provides you with the best support, be sure to checkout our Learn With Maven series. You'll also receive an email every day for the next five days from email@example.com with tips on how to use the top five features every Scentsy consultant should know about.
How do I get training on Maven?
If you haven't done so already, RSVP for an upcoming Maven 101 training. If you are unable to attend the webinar, RSVP regardless. We will be sure to email the recording to all those who RSVPed after the training is complete.
Top five features to try the first five days of your trial
Here is a list of our top features that every Scentsy consultant should know about: https://scentsy.poweredbymaven.com/learn-with-maven/.
What if I need help with an issue?
Our Support Team is available 6am to 6pm Pacific Time Mondays to Fridays to answer your questions. We are closed on Saturdays and Sundays. Expect a longer time for a response back if you reach out outside Support office hours, otherwise, we generally respond within 24 hours.